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Serving the People to Serve the Business
We are not just another training provider. Many people in our industry will tell you that they serve the business first, the participant (your people) second. We take issue with this as the inference is the consultants are ‘in cahoots with the bosses’ to get people ‘doing what we need them to do’.
This does not mean we don’t serve the commercial objectives of the client only that we recognise that in order to this we must serve the participants. What this means is recognition that directive, prescriptive training, often based on ‘off the shelf’ ideology, typically serves to raise anxiety and alienate participants.
We focus on the agenda of every single individual to make programmes for their way of learning, helping them to define their mission and values in life and business, and ensure they are able to make choices and set goals in line with those values. This outcome is positive, emotionally intelligentpeople engaged with change.ZCA sessions combine that energy with the behaviour, culture and performance requirements of the business to ensure those objectives are reached.
Plain language – we avoid ‘management speak’, communicating with people as people – not as ‘cogs in a wheel’ – or other such nonsense.
Simplicity – there are no convoluted costing models with ZCA, just one rate for training, one rate for coaching and one rate for onsite research.
No sneaky add-ons – all expenses are charged at cost and capped to client’s requirements.
Relationship first – we are friendly, honest and on your agenda – we are focused on your needs, not your budgets.
Experience counts – our trainers have a minimum of ten year’s high level commercial experience – which means they are business people first, trainers second.
Participant experience – fun, practical, relevant, high energy, inclusive, sessions - heavy on involvement – a guaranteed ‘chalk free zone’.
Understanding – we know what it means to have people away from your business in development – so it’s the goal of our people to understand your business inside and out – to ensure the safety of your investment.
Real World Experience – that is kept up to date by people who are passionate about personal development.
No job too big or too small – whether we support you with cultural interventions, or as an ad-hoc training provider – you can expect top level service and commitment from our team.
Flexibility – rather than bore you with a long list of programmes – you can be assured there is very little we can’t deliver to a World Class Standard. Set us a challenge – you’ll be delighted at the results.
Please feel free to explore the rest of our website and see how we can help you and your business
Zoe Cooper Associates
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