What is an Action Learning Set?

Also known as ‘Group Coaching’, action learning sets are groups of between four to eight team members who support each other’s learning on work related topics and challenges.  Their main objectives are to:

• Spread best practice
• Develop a culture of team bonding and self-directed learning
• Allow time for reflection free from ‘time-pressures’
• Allow time for knowledge sharing and skill practice sessions
• Revisit past experiences and learn from successes and feedback on weaknesses
• Develop a commitment to experimenting with new ideas

How does the process work?

The work groups meet for sessions of two/three hours every four weeks.  The sessions are led by a group facilitator/mentor or a subject matter expert.

The learning responsibility for the chosen topic lies with the learners.  The facilitators’ responsibilities are to:

• Ask enquiring questions to understand the current situation
• Ask challenging questions to understand the way things are right now and what needs to change
• Ask focused questions to agree ways forward and set new goals
• Act as a mentor and guide when expert knowledge is requested or needed
• Facilitate practice sessions and demonstrations when appropriate to the sessions

What topics are explored?

Action Learning Sets can cover a wide range of business related topics; some examples are:

• Performance Management for Leaders
• Customer Service Skills
• Sales Techniques
• Managing Others
• Leading through Change
• Communicating within Teams
• Innovation and Strategy
• Developing a Coaching Culture